Privacy Policy

Your privacy is important to ASCERA11. This Privacy Policy explains how Sishi Group Holdings (PTY) Ltd T/A ASCERA11 (“ASCERA11”, “we”, “us” or “our”) collects, uses, stores and otherwise processes personal information when you visit our website, purchase our products or services, contact us, subscribe to communications or otherwise interact with ASCERA11.

ASCERA11 processes personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).

1. Information We Collect

Depending on how you interact with ASCERA11, we may collect:

Identity and contact information

Name and surname
Email address
Telephone or mobile number
Billing and delivery address

Order and transaction information

Products or services purchased
Order history
Booking or event information
Delivery information
Transaction and payment-related information

Payment card and other sensitive payment credentials are generally processed by the relevant payment provider rather than stored directly by ASCERA11.

Communications

Information you provide when contacting us
Enquiries, feedback, requests and correspondence
Information provided when requesting customer support

Technical and usage information

When you use our website, certain information may be collected automatically, including:

IP address
Browser and device information
Operating system
Pages visited and interactions with the website
Referring website or source
Approximate location derived from technical information, where applicable
Cookies and similar technologies

The specific information collected may depend on the functionality and third-party services used on the website.

2. How We Collect Information

ASCERA11 may collect personal information:

Directly from you when you purchase a product or service;
When you create or use an account;
When you submit a contact or enquiry form;
When you subscribe to communications;
When you book a service or event;
When you communicate with ASCERA11;
Automatically when you use our website; and
From third-party service providers involved in processing transactions, payments, delivery or website functionality, where permitted by law.

Where required by law, ASCERA11 will collect personal information directly from you unless an applicable exception permits collection from another source.

3. How We Use Your Information

ASCERA11 may process your personal information for purposes including:

Processing and fulfilling orders;
Processing payments;
Arranging delivery;
Providing products and services;
Managing bookings and event registrations;
Communicating with you about your orders, bookings or enquiries;
Providing customer support;
Managing accounts;
Processing refunds, returns and cancellations;
Maintaining business and transaction records;
Improving our website, products and services;
Analysing website usage and performance;
Detecting and preventing fraud, abuse and security threats;
Complying with legal and regulatory obligations; and
Sending marketing or promotional communications where permitted by law and, where required, with your consent.

We will process personal information only for lawful purposes and in a manner compatible with the purpose for which it was collected.

4. Marketing Communications

ASCERA11 may send promotional communications where permitted by applicable law.

Where consent is required, we will obtain the appropriate consent before sending direct marketing communications.

You may unsubscribe from promotional email communications at any time using the unsubscribe mechanism provided in the communication or by contacting ASCERA11.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications that are necessary to fulfil an order, booking or other transaction.

5. Sharing Personal Information

ASCERA11 may share relevant personal information with trusted third parties where reasonably necessary to operate the business and provide our products and services.

These parties may include:

Payment processors;
Delivery and logistics providers;
Website and hosting providers;
E-commerce and technology platforms;
Email and communication providers;
Professional service providers;
IT, security and fraud-prevention providers; and
Government, regulatory or law-enforcement authorities where required or permitted by law.

ASCERA11 does not sell customers' personal information as a business practice.

Third-party service providers processing personal information on ASCERA11's behalf may be subject to contractual and legal obligations relating to confidentiality and security.

6. International Transfers

Some service providers used by ASCERA11 may process or store personal information outside South Africa.

Where personal information is transferred outside South Africa, ASCERA11 will take reasonable steps to ensure that the transfer is permitted under applicable data-protection law and that appropriate safeguards are in place.

7. Data Security

ASCERA11 takes reasonable and appropriate technical and organizational measures to protect personal information against loss, damage, unauthorized access, disclosure, alteration or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Where a security compromise occurs that requires notification under applicable law, ASCERA11 will take the required steps to notify affected data subjects and/or the Information Regulator.

8. Retention of Personal Information

ASCERA11 will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to fulfil contractual or legal obligations, resolve disputes, maintain appropriate business records, or otherwise as permitted by applicable law.

Different categories of information may therefore be retained for different periods.

9. Your Rights

Subject to applicable law, you may have the right to:

Request confirmation of whether ASCERA11 holds personal information about you;
Request access to personal information held about you;
Request correction or updating of inaccurate or incomplete information;
Request deletion of personal information where legally appropriate;
Object to certain processing of your personal information;
Withdraw consent where processing is based on consent; and
Lodge a complaint concerning the processing of your personal information.

The Information Regulator currently provides prescribed forms for, among other matters, objections to processing and requests for correction or deletion of personal information.

Requests should be submitted using the contact details provided below.

10. Cookies and Similar Technologies

ASCERA11 may use cookies and similar technologies to enable website functionality, remember preferences, understand website usage and improve the user experience.

Depending on the services implemented on the website, cookies may be provided by ASCERA11 or by third-party service providers.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

Where additional consent is required for particular cookies or tracking technologies, ASCERA11 will obtain the appropriate consent.

11. Children's Information

ASCERA11 does not knowingly collect personal information from children except where permitted by applicable law and with the required consent or authorization.

If you believe that ASCERA11 has collected personal information from a child unlawfully, please contact us so that the matter can be addressed.

12. Third-Party Websites

The ASCERA11 website may contain links to third-party websites, platforms or services.

ASCERA11 is not responsible for the privacy practices, content or security of third-party websites. Customers should review the privacy policies of those third parties before providing personal information.

13. Changes to This Privacy Policy

ASCERA11 may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

The latest version will be published on this website with its effective date.

Where a significant change affects the way we process personal information, ASCERA11 will take reasonable steps to communicate the change where required.

14. Responsible Party and Contact

The responsible party for personal information processed by ASCERA11 is:

Sishi Group Holdings (PTY) Ltd T/A ASCERA11

For privacy-related questions, requests or complaints, please contact ASCERA11 through the contact details provided on the website.

15. Information Regulator

If you believe that your personal information has been processed unlawfully and you are unable to resolve the matter directly with ASCERA11, you may lodge a complaint with the Information Regulator of South Africa.

The Information Regulator provides mechanisms for POPIA complaints and related privacy matters.